Coronavirus Update – Reassurance for our Customers

During this period, we are remaining fully-open and where possible operating a ‘business-as-usual’ policy. However, we are taking extra precautions as the health and wellbeing of both our clients and our employees is our top priority.

All of our kitchen designers continue to work from our office or from their homes. Customers are always welcome to phone or email us with their rough plans and ideas and we will prepare any kitchen designs and quotes, as per usual.

Regrettably, we have had to postpone all face-to-face meetings at our showroom for the time being. We will be able to reschedule any pre-booked appointments once the current situation improves and in the meantime we are more than happy to arrange an alternative consultation over Skype, phone or email.

Please click ‘read more’ to learn about the precautions we are currently taking.

 

Reassurance for our customers:

For any customers looking to place an order or who have already ordered with Naked Kitchens, Naked Cabinets, Naked Doors or Norfolk Oak, we want to reassure you that all orders will be fulfilled. If you are due to have your cabinetry, worktops or doors delivered in the next few weeks, please advise us as soon as possible if you are currently self-isolating or experiencing any symptoms. We will then work with you to find a suitable solution. If for any reason you need to delay your delivery and need your products stored for a short period, we can also arrange this with you for a small storage fee.

Our office and workshop are currently remaining fully-open and we have every intention of staying this way. The only thing that will delay us is government intervention or any staff absence, in other words events over which we have no control. All of our staff are currently working overtime to allow us to really get ahead; after all, we are everything that is British and we will ‘Keep Calm and Carry On’!

We have ensured that extra timber, paint and all other materials needed to manufacture our products are in stock, indeed we have enough stock for the rest of the year, partly as a hangover from our Brexit preparations. This ensures that if problems are experienced in our supply chain we can remain fully functional for as long as possible.

Plenty of extra timber and plywood is already in stock, so we can remain fully operational.

 

Showroom Visits:

As the advice surrounding the current COVID-19 outbreak evolves, we have regrettably made the decision to postpone all face-to-face meetings at our showroom for the next few weeks. As much as we love meeting our clients in person, we feel it is more important to put the health and wellbeing of both our customers and employees first. We will be able to reschedule any scheduled appointments once this current situation improves and in the meantime we are more than happy to arrange an alternative consultation over Skype, phone or email. We have contacted any customers with pre-arranged appointments to let them know and we kindly ask for no ‘walk-ins’ during this period. We truly appreciate everyone’s incredible understanding during these challenging times.

 

If our customers have any concerns at all we will be more than happy to discuss this further, please feel free to call our office on 01328 838854 or email info@nakedkitchens.com to speak to a member of our team.