union-jack Proudly Made in Norfolk

Frequently Asked Questions

Do you offer a design service?

We do indeed. Depending on the level of assistance you require, we offer a design service and a separate render service. Both of these are chargeable, however if choosing to move ahead with an order from us, part or all of the service cost can be offset against your order total.

Do you come on site to measure?

We usually work from dimensions or measurements supplied by the customer. We can of course make a site visit if required, however this would be a chargeable service. If you are a little unsure or apprehensive to take your own measurements, you should consider asking a local builder or tradesman to run through this with you.

Can you supply appliances?

We"re a proud Miele partner and can supply all Miele appliances at a discounted partner's rate. We can also supply a selection of other branded appliances, sinks and taps.

Do you fit kitchens?

We usually suggest finding a local carpenter or fitter to install your kitchen, as this can often be the most cost effective option; that said, we can offer a separate installation service if required.

What kind of worktops do you offer?

We manufacture solid wood worktops in 8 different timbers from sustainable sources. We are also able to outsource composite work surfaces such as Minerva and can also put you in touch with a stone supplier local to us.

What are your cabinets constructed from?

The quality of our cabinets is hugely important to us. Our cabinet carcasses are constructed from 18.7mm Oak veneered ply as standard for rigidity, however we can also construct these from 18mm Birch ply. Our shaker doors, face frames and drawer boxes are always solid Oak, whilst slab doors are manufactured from 24mm ply or moisture resistant MDF - it is your choice.

What are the lead times?

Our typical lead time is around 6-8 weeks from the point of confirming that the order details are correct and ready for production. The amount of time from placement of the order to confirming that the order is ready for production can vary from customer to customer. Some take a few days, others 2-3 weeks.

Where are you based?

We are based in rural North Norfolk, just a short drive from Fakenham. Please find our address on our contact details page.

Do you come on site to measure?

We usually work from dimensions or measurements supplied by the customer. We can of course make a site visit if required, however this would be a chargeable service. If you are a little unsure or apprehensive to take your own measurements, you should consider asking a local builder or tradesman to run through this with you.

Where can I see your showroom kitchens?

Our showroom and workshop is based under one roof here in North Norfolk, so you can see our kitchens and how we make them at the same time.

Can we have pull out systems within our cabinetry?

Yes! We can outsource a number of pull/swing out caddies and internal systems to suit your needs. We are also able to manufacture beautifully hand crafted timber alternatives if preferred.

Do you supply handles/knobs?

We can supply a large range of hand turned wooden knobs here at our workshop. Alternatively, we can outsource handles and knobs from external suppliers. If you have seen something you like, you are more than welcome to source your handles and knobs separately.

How do I receive a quotation/What information is required to supply a quotation?

The following information will help us provide you with an accurate idea of costing:

  • The dimensions of the room.
  • Your preferred cabinetry configuration. ie; 100 x 600 x 870 base cabinet - 2 doors - 1 shelf or 865 x 700 x 910 base cabinet - 3 drawers etc.
  • Your preferred assembly option - un-assembled/component, assembled, assembled & primed or assembled, primed & painted.
  • An idea of the appliances you wish to have in your kitchen? and whether these are integrated or free standing?
  • Your preferred cabinetry style - naked in-frame or frameless.
  • Your preferred door style - shaker, slab or handle-less slab.
  • Your preferred end panel style - plain, v-groove or shaker.

Once we have the above information alongside anything else that you may feel is relevant, we will be able to provide you with an initial estimate of costs.

Can you deliver outside of the UK?

If looking for delivery outside of the UK we are more than happy to deliver your cabinetry to a port of your choice, it would then be at your discretion what happened from this point forward and to deal with customs, shipping etc.

Is it cheaper to order "standard" sized cabinets?

As we make each and every cabinet to order, we do not have any ready-made or "standard" sized cabinets in stock. Our pricing structure is therefore based upon material usage.

Do you have samples?

A variety of samples are available to purchase including miniature cabinets, doors and timber worktops. To place an order for these please contact us and we will be happy to help.

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